"Writing and making decisions for the order of service was one of the hardest things we have ever had to do as a family but you made the technical side of it so much easier.  Your tact, sensitivity, advice and thoughtfullness were hugely appreciated everytime we spoke to you.  It could have been a very cold and impersonal process but you listened to us, were kind, efficient and were never embarassed by our tears.  You helped us to create something which was personal and very much what we wanted.

Thank you so much."

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